This is your opportunity to join one of the most recognisable names in international banking. With a presence in over 60 countries, they are one of Europe’s biggest employers and have achieved “Top Employer Europe” certification. This means you’ll be joining a responsible, positive, and thriving business that puts well-being and personal development at the top of its agenda.
We are looking for a ServiceNow Administrator/Senior Support Engineer who will work in the ServiceNow squad, this role will support and guide the team through different processes.
You will be based out of their Brussels office and will be required to go into the office 50% of the time.
Key Responsibilities:
- Support and guide the team through the different processes.
- Monitoring of the instances.
- Execute maintenance/run tasks (small changes/ LCM / License mngt …)
- ITIL framework knowledge:
- Incident management – Second/third line incident management (analyse/alignment / small changes/communication/follow-up…)
- Problem Management
- Asset Management
- Change Management
Must have Skills:
- Service Now Certified (Admin Course)
- Certified Implementation Specialist or other related certification (nice to have)
- Cloud knowledge (nice to have)
- Monitoring and performance optimisation: experience with Service Now instance health checks, performance monitoring and system upgrades.
Soft Skills:
- Strong team spirit
- Autonomous approach
- Pro-active attitude
- Clear communication
- Cross-functional collaboration: the ability to work closely with developers, product owners, and business stakeholders in a complex environment.
- Stakeholder communication: strong communication skills to translate technical issues into business terms and vice versa.
- Project Management knowledge
- Comfortable with identifying and addressing issues and impediments proactively.
- Focused on tackling challenges and finding effective solutions.
